We have all been there! An offer from a credit card, cable, or phone company that makes me an offer that I can’t refuse. The only problem is we are already using their service, and it doesn’t apply to us. Why can’t they figure out how not t...
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Every company wants a team of high performers, but how do you create an environment that fosters top performers? It’s not easy to create this culture, especially on Friday afternoon when everyone is counting down the seconds to the weekend...
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We've all been there, a customer is ready to leave your company, and it’s your job to try and stop them. Not an easy task to say the least, but there is a way to handle it professionally and possibly save the customer as well. Recognize ...
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Think about your typical day in the office. Are you and your staff getting as much done as you would like? Have you wondered what could be done to improve productivity, but have run out of ideas? The solution you’re looking for has nothing ...
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The student loan service industry is always changing, isn’t it? In an industry where you are servicing multiple generations of customers dealing with enormous debt, you need to keep up with where the industry is going and current trends. ...
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The customer experience has become the defining aspect of whether or not your business will grow and thrive, or flounder in the market. And that’s because no matter how good your products are, customers want to feel valued and respected, a...
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Where is the debt consolidation industry headed in the next year? While there are no sure answers, there are some trends that could help you understand what to expect in 2018. Let’s take a look at some hot topics in debt consolidation and...
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The days of mass marketing with a one-size-fits-all approach ended with the proliferation of social media. In the current business environment, customers and potential customers are inundated with marketing material. They only have time and...
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The form and function of financial CRM software has evolved to fit the needs of the financial service industry. Analytics and big data have become key in the way organizations operate and make decisions. Are you leveraging your financial ...
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