Do you want to know what the 3 most significant reasons why companies feel like they made a mistake when they chose their CRM?
Do you want to avoid these costly mistakes?
We did a study of companies that were unhappy with their choice in CRM software, and we wanted to share the results.
We also put together a checklist that can help you make your decision a little less painful. Click download checklist to get your free copy now. [thrive_2step id=’1236′]DOWNLOAD CHECKLIST[/thrive_2step]
1. Customer service
You have a problem that needs to be fixed right away, getting a fast response from your CRM company is critical. This was the biggest complaint people had. It can be frustrating if you are trying to set up a system that meets your needs and you can’t get simple questions answered quickly. Here at Debt Pay Pro making our customers happy is our number one priority. If you ever need help, we are just a phone call away!
2. High price
Just do a review, and it’s clear that companies like Salesforce are the most costly option on the market today. Every business is different, and each requires different solutions. Apparently, just because you have the highest price does not mean it will do the job that you need it to do.
3. The software is B2B oriented not B2C
Salesforce (not trying to pick on Salesforce but it’s a good example) is designed predominantly as a B2B software solution. The software is lacking a B2C focus, and this can become an issue for companies and individuals that work with consumers without doing any customization. Salesforce is not alone when it comes to a B2B orientation. Debt Pay Pro is flexible and can be set up quickly for both B2B and B2C. Tell us your business model, and we will take care of setting up your CRM.
One more critical issue:
Complicated and difficult to contact tech support
You have a technical problem with the software, and it needs to be solved now, you need help ASAP, and you need to talk to someone that can address your issue. Sometimes it can take days to get in touch with the person that can help you. Be prepared to wait if you have an immediate problem that needs resolving. Debt Pay Pro response to tech issues immediately and makes issue resolution a top priority.
If you are a small growing company choose a CRM software partner that has high touch customer service, onboarding and training, and ongoing support. We are bias, but we think DebtPayPro is your best solution. Contact us today and let us show you what we can do for your growing business.